Frequently Asked Questions & Help

A small advance payment (Fixed Rs. 310 for orders under Rs. 3,100, or 10% for larger orders) is required to cover third-party courier reservation fees and prevent fake/unclaimed parcels. This enables us to maintain genuine wholesale-level pricing for authentic customers across Pakistan. The entire remaining balance is collected as Cash on Delivery (COD) at your doorstep.

You can transfer easily via the EasyPaisa App or by dialing *786# on a Telenor SIM:

1. Send Money to EasyPaisa Mobile Account: 03024514540
2. Confirm Receiver Name shows "Muhammad Asad"
3. Note the 11 or 12-digit Transaction ID (TID) from your app receipt or 3737 SMS
4. Enter the TID on the checkout page and send a screenshot to our WhatsApp (03024514540).

Read our complete visual EasyPaisa Step-by-Step Guide.

We charge a uniform, flat shipping fee of Rs. 310 for orders under Rs. 5,000 anywhere in Pakistan (Punjab, Sindh, KPK, Balochistan, AJK, and GB). All orders with cart subtotal of Rs. 5,000 or higher receive 100% FREE delivery.

Orders for major metropolitan hubs (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala) are delivered within 2 to 3 business days. Other regional cities, towns, and tehsils take 3 to 5 business days via express courier.

If your product arrives dead on arrival (DOA), damaged during courier transit, malfunctioning, or is the wrong model/color, you have 7 full calendar days from the delivery date to claim a free brand-new replacement unit. Full details can be reviewed on our 7-Day Replacement Policy Page.

An uncut unboxing video recorded while tearing open the courier flyer is required to conclusively verify that the item was damaged or defective upon arrival, protecting both you and our store against false claims or courier theft.

Yes! Every single electronic gadget, smartwatch, and wireless earbud undergoes strict multi-point quality assurance at our Lahore inspection facility before being packed with double bubble wrap to ensure 100% functionality and customer satisfaction.

SAAMBROS (also recognized by shoppers as Saam Bros or Sambros Store Pakistan) is an authentic online retail brand operating officially at saambros.com. We specialize in genuine consumer electronics, premium mobile accessories, kids toys, and smart gadgets with nationwide Cash on Delivery and a 7-day replacement guarantee.

Per nationwide courier company standard operating procedures (Trax, CallCourier, PostEx, Leopards), riders are not authorized to hand over an opened parcel prior to collecting the Cash on Delivery balance. However, you are 100% protected by our 7-Day Replacement Guarantee: simply record an unboxing video as you open the parcel, and if any issue exists, we will replace it immediately!