SAAMBROS
PREMIUM ONLINE SHOPPING
At Saambros, we stand firmly behind every product we ship. If your item arrives defective, damaged, or incorrect, we will replace it with a brand new unit swiftly and seamlessly.
You have a complete 7-day window starting from the exact date of courier parcel delivery to test and verify your product.
To ensure 100% genuine claims and avoid fraudulent disputes, an uncut opening video of the sealed package is required.
No tedious email forms or complex ticketing systems. Submit your claim directly to our official WhatsApp support for instant verification.
Follow these 5 simple steps to get your defective or damaged product replaced without any hassles.
When you receive the parcel from the courier rider, take out your smartphone and record a clear, continuous unboxing video before and while tearing open the courier flyer. Show the shipping label, the product retail box, and turn on the device in the video.
Contact our dedicated Replacement Support Hotline at 03024514540 on WhatsApp within 7 days of delivery. Send your Order ID (e.g. SB-10294), the customer name, a brief description of the defect, and attach the unboxing video.
Our technical support team will examine your unboxing video to verify the defect or transit damage. Once confirmed, you will receive an official Replacement Approval Confirmation on WhatsApp along with instructions for return shipment.
Pack the product safely inside its original manufacturer box, including all original accessories, charging cables, manuals, and free gifts. You can either arrange reverse courier pickup through our partner or dispatch via CallCourier/Trax/PostEx to our Lahore Hub.
As soon as our warehouse receives the returned unit and verifies the serial/SKU, a 100% brand new, factory-tested replacement piece is dispatched to your address with zero additional shipping charges, along with a live courier tracking number.
We believe in 100% honesty with our customers. Here is a clear breakdown of what qualifies for a replacement.
Fill in your order info to launch a pre-formatted WhatsApp claim ticket instantly
Our dedicated support team is available 24/7 on WhatsApp to answer any queries regarding warranty, returns, or order verification.