1 Information We Collect
When you interact with Saambros, browse our catalog, or complete a purchase, we collect necessary personal details to process and fulfill your order:
- Identity Details: Full Name and optional Account Username.
- Contact Details: Active mobile phone number, WhatsApp contact, and optional email address.
- Delivery Information: Complete shipping address, street details, landmark, and destination city/province.
- Transaction References: EasyPaisa Transaction ID (TID) and payment confirmation screenshots provided by you. (We do NOT store or ask for your bank PIN, EasyPaisa password, or debit card CVV).
2 How We Use Your Information
We utilize the collected data strictly for lawful e-commerce purposes, including:
- Booking parcel shipments with courier logistics networks.
- Verifying advance payment authenticity via EasyPaisa merchant logs.
- Sending automated SMS or WhatsApp tracking notifications and dispatch confirmations.
- Providing customer support, warranty assistance, and processing 7-day replacement claims.
- Preventing fraudulent checkout activities and malicious fake orders.
3 Courier Data Sharing & Third Parties
To deliver your products across Pakistan, we share minimal, necessary information (your name, destination address, and contact number) with our verified courier delivery partners:
- Trax Logistics, CallCourier, PostEx, Leopards Courier, TCS: For physical package transportation, route navigation, and Cash on Delivery (COD) collection.
These courier entities are contractually prohibited from using your personal data for any purpose other than executing parcel delivery.
4 Data Protection & Security Controls
We employ modern industry safeguards to maintain data security:
- 256-bit SSL (Secure Socket Layer) encryption across all web traffic.
- Strict password hashing algorithms (bcrypt/Argon2) for user accounts.
- Access-restricted administrative dashboards guarded by device authentication firewalls.
5 Cookies & Analytics
Our website uses small session cookies to remember your shopping cart items, keep you logged into your customer portal, and optimize page load speeds. You can disable cookies through your browser settings, though doing so may affect shopping cart persistence.
6 Your Rights as a Customer
You have the right to request a review of your stored account details, update your shipping addresses, or request the permanent deletion of your customer profile from our system by contacting our support team.
7 Contact Our Data Protection Desk
If you have any questions or concerns regarding our privacy practices, please contact us at support@saambros.pk or connect directly with our compliance desk on WhatsApp at 03024514540.